AutomotivePulse Return, Refund & Exchange Policy

SHIPPING & DELIVERY POLICY

Automotive Pulse delivers orders throughout South Africa.

Orders are processed once payment has been successfully received and confirmed. Please allow approximately 1–3 business days for order processing before dispatch.

Estimated delivery times are generally 2–7 business days after dispatch, depending on your location and courier availability. Remote or outlying areas may take longer.

Delivery fees, where applicable, will be displayed during checkout before payment is completed.

Once an order has been dispatched, customers may receive tracking information where tracking is available.

Automotive Pulse is not responsible for delays caused by couriers, severe weather, incorrect delivery information supplied by the customer, or circumstances outside our reasonable control.

If you experience a problem with your delivery, please contact Automotive Pulse using the contact information displayed on our website.

RETURNS & REFUNDS POLICY

We want customers to be satisfied with their Automotive Pulse purchase.

If you receive an incorrect, damaged or defective product, please contact us as soon as reasonably possible after receiving your order and provide your order number, a description of the issue and supporting photographs where applicable.

Eligible returns must be returned in their original condition with all included components and packaging, subject to applicable South African consumer law.

Products that have been damaged through misuse, incorrect installation, modification or normal wear and tear may not qualify for a refund or replacement.

Once an approved return has been received and inspected, Automotive Pulse will advise you whether a replacement, store credit or refund will be provided.

Approved refunds will be processed to the original payment method where reasonably possible.

Nothing in this policy is intended to limit any rights customers have under applicable South African consumer law.

TERMS & CONDITIONS

Automotive Pulse operates this online store to offer automotive products and related accessories to customers.

By accessing this website or placing an order, you agree to these Terms & Conditions and the policies published on this website.

Products and pricing: We aim to ensure that product descriptions, images, availability and pricing are accurate. Where an obvious error occurs, Automotive Pulse reserves the right to correct it before fulfilling an affected order, subject to applicable law.

Orders: An order is subject to product availability and successful payment. Automotive Pulse may contact a customer where additional information is reasonably required to process an order.

Payments: All prices are displayed and transactions are processed in South African Rand (ZAR), unless expressly stated otherwise.

Delivery: Delivery is subject to our Shipping & Delivery Policy.

Returns: Returns, refunds and defective products are handled in accordance with our Returns & Refunds Policy and applicable South African consumer law.

Product use: Customers must use products according to the supplied instructions and intended purpose. Automotive Pulse is not responsible for damage resulting from misuse, unauthorised modification or incorrect installation, to the extent permitted by law.

Intellectual property: Automotive Pulse branding, original website content, graphics and other proprietary material may not be reproduced or commercially used without permission.

Privacy: Personal information submitted through this website is handled in accordance with our Privacy Policy.

These terms are governed by the laws of the Republic of South Africa.